Project & Investment Development

In order to achieve investment success, there is need for a detailed research that will include economic situation, new trends, investment location and area and also local political activities in the forthcoming periods prior to land purchase and construction.

GHS Service does researches on following issues for investors;

- Preparation of facility site selection report,,

- Technical analysis, (process design, machinery- equipment, land arrangement, lay-out)

- Swot analysis,

- Financial resources and cost analysis,

- Investment costs, (construction, machinery-equipment, environmental management and landscaping)

- Analysis of pre-opening costs,

- On-site implementation control,

By way of an elaborate analysis of abovementioned details we ensure proper guidance of investments.

Feasibility Studies

We enable you to foresee the future with feasibility reports we prepare. We prepare these reports by evaluating three different possible scenarios on a 10 years forward-looking basis in revenue/expenditure and profits/loss details of your facility.

Feasibility reports we prepare cover all the following details with all aspects.

- Touristic and accommodation data analysis of area chosen for planned investment,

- Political factors which may have an impact on facility occupancy rate and business profit,

- Infrastructure of region, logistics situation, competitive investments and supply / demand situation,

- Sources of finance and credit terms,

- Capacity analysis and marketing strategies,

- Product and service production costs and sales planning,

- Organizational structure of facility and personnel cost analysis,

- 10-year revenue and expenditure projections,

Installation of Control Systems

As GHS Service, we manage installation and standard works of all the departments at your facility through an operational installation control system that we prepare. We can sum up operational installation process as follows;

- Installation of revenue and credit control systemsthrough opening budget analysis,,

- Determination of sale prices and sales marketing strategies,

- Developing a reception and guest check in system, regulating service standards,

- Preparing a personnel orientation program and providing on-the- job trainings,

- Preparing daily revenue/expenditure reports, building a tracking system,

- Preparing a purchasing plan, coordination of goods receiving and storage departments,

- Menu planning, developing F&B services standards,,

- Setting up a cost control system, evaluation of receipt, inventory and consumption deviations,

- Developing cleaning and hygiene standards and evaluating costs,

Operational Auditing

We can summarize our auditing process as objectively evaluating the activities carried out in your facility with a different perspective. Reducing losses and leaks to increase productivity is only possible with guidance and inspection services of objective and qualified internal auditors. Our purpose in conducting internal audit is;

- Ensure accuracy and reliability of financial statements,

- Protect assets of the facility

- Management structure analysis and personnel productivity,

- Improve the quality of standard service and production,

- Measure the effectiveness of information systems,

- Evaluate facility, guest, employee safety

- Measure the quality of sales and after -sale services

- Operational competency of personnel and training needs analysis,

Training

Nowadays, there is a huge need in tourism and hospitality management industry for personnel educated in the fields of professional and social sciences. To this end, GHS Service organizes seminars and trainings for all of your personnel in a variety of fields. Trainings offered;

GUEST RELATION TRAINING

(Loyalty Program Training, Effective Telephone Communication Training, Professional Image Training)

SALES AND MARKETING TRAININGS

(Differentiation in Marketing Training, Brand and Reputation Management)

FINANCIAL OPERATION TRAININGS

(Revenue/ Expenditure Control Training, Budgeting and Reporting Training, F&B Cost Control Training)

PURCHASING AND COST MANAGEMENT TRAININGS

(Contract Administration Training, Inventory Budget Management Training, Storage and Delivery Management Trainings)

Mystery Shopper Studies

We specially design our mystery shopper studies for all facilities and then we conduct our performance measurements taking these service criteria into account. Our measurements start during check-in process and we aim to measure the quality in all the departments of facility until check-out process.

We perform our mystery shopper measurements in line with the following basic criteria for all facilities.

- Welcoming and Guest Check-in,

- Personnel communication skills,

- Sufficient information regarding products and services we offer,

- Compliance of trademark standards with service provided,

- Problem solving skills and problem solving methods,

- Technical proficiency of facility, (Lighting, TV and music broadcasts, Environmental Management, Landscaping)

- Efficiency of check-out procedures,